How Do I Choose My Designs?
Once the campaign ends and we meet our goal, you will receive a survey asking for your choice of designs among the unlocked designs as well as for your shipping address.
Last updated: September 27, 2024 13:01
What If I Need To Change My Address Between Now And Fulfillment?
Address changes will be accepted up until edits are locked, which will be shortly before shipping begins. To ensure your pledge will be sent to the correct address, please make sure you update the address asap. I will be sending an updated reminder to double check addresses when the pins are on their way to me.
Last updated: September 27, 2024 13:02
Will These Be Available After The Campaign Ends?
Once Backerkit rewards are fulfilled, any leftover pins will get listed into our shop at full price, however, the customized backing cards are not guaranteed. Once I am out, all pins may be backed with Craft Quest’s generic backing cards. Any pins that are not A grade will also be listed.
Last updated: September 27, 2024 13:04
How Do you Grade Your Pins?
PIN GRADING INFO:
A Grade-
These pins may have one or two small imperfections that are not noticeable from a distance. These imperfections may include:
-small scratches -small mold defects -small misprints
B grade-
These pins may have one or two additional noticeable flaws including but not limited to:
-large specks of color or black -bubbles -chips -dents -scratches -missing or discolored fill - overfill
C Grade-
These pins have noticeable flaws that can be seen from a distance, such as:
-large smudges, -random paint mistakes -large dust specs
All backers will be receiving the best quality pins from what I order. If you are interested in any potential B/C grade pins, feel free to message me or follow my etsy for updates on these
Last updated: September 27, 2024 13:05
How Long Do I have to Fill Out My Survey?
For me to be able to have accurate counts on what I order, it is important to fill out your survey ASAP once it’s sent out. The longer surveys go unfulfilled, the longer production may take due to ordering delays.
If you chose to pay over time, you will not be able to fill out your survey until the full balance has been settled. Surveys will not close until well after this time as a precaution.
Last updated: February 22, 2025 09:14
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.